Refund Policy

Refund & Returns

"Our Pact is built on trust. We are here to ensure you and your pet are completely satisfied."

1. Order Cancellation (Before Shipping)

We understand that plans can change. You may request a full refund within 24 hours of placing your order, provided the item has not yet been shipped.

To cancel, please email us immediately at info@forpetpack.com with your order number.
Once our artisans begin the hand-braiding and custom engraving process after the 24-hour window, cancellations may no longer be possible.

2. 30-Day Quality Guarantee

Because every PetPact is a custom-made piece of jewelry, we generally do not accept returns for "change of mind." However, we stand behind our craftsmanship 100%.

Quality Issues: If your product arrives damaged or develops a craftsmanship defect within 30 days of delivery, we will offer a replacement or a full refund.

*Note: Natural variations in crystal color and texture are normal and are not considered defects. Safety-related wear and tear from using the jewelry as a walking collar is not covered.

3. The Refund Process

If your refund is approved, it will be processed automatically back to your original payment method.

Processing Time: We issue refunds immediately upon approval.
Arrival Time: The time it takes for the funds to appear in your account depends on your financial institution's processing speed (typically 3–10 business days).

4. How to Start a Return

To initiate a return for a quality issue, please follow these steps:

Email info@forpetpack.com with your order number and a clear photo of the issue.
Our team will review your request within 24–48 hours.
If approved, we will provide instructions on whether the item needs to be sent back to our studio.